Studio 39 Information

Patchwork, Quilting, Embroidery : Textile Crafts in Hertfordshire

About Us Studio 39 are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us info@studio39.biz

Our Contact details:
Studio 39
The Studio, 39 High Street, Baldock, Herts, SG7 6BG, United Kingdom
Phone: 01462 490000
Email: info@studio39.biz

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Switch and American Express. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling Postage and Packing is charged according to order value

Order Value inc. VAT	Postage & Packaging inc VAT
Up to £10.00	£1.50
Up to £20.00	£2.00
Up to £30.00	£3.00
Up to £40.00	£4.00
Up to £50.00	£5.00
Up to £60.00	£6.00
Up to £70.00	£7.00
Up to £80.00	£8.00
Over £150.00	Free

Goods will be sent using First Class mail.

Delivery Schedule We will normally dispatch your order to you either on the day we receive your order or the following day.

Back Orders If your item is not in stock, we will back order for you. You will always be e-mailed or telephoned with the option to cancel your order if you would rather not wait.

Tax Charges VAT at the prevailing rate is added to all items. The prices we show include VAT.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. If your order is not delivered or is damaged, please contact us immediately so that we can sort it out for you.

Reaching Us You can reach us by telephone on 01462 49000, by e-mail to info@studio39.biz or by writing to Studio 39, The Studio, 39 High Street, Baldock, Herts SG7 6BG

Privacy Policy Studio 39 do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Our Contract With You When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Any item returned to Studio 39 within 7 days will be refunded providing it is still enclosed in its original packaging and is undamaged. We are not able to accept for return Goods made to your specification such as cut lengths of fabric.